ReadyConnect FAQs
Is there a limit to how many people can be on the call?
Yes. The ReadyConnect service accommodates up to 50 participants.
Do I need to make a reservation for this call?
Since this is a self-managed service, there's no need to reserve each call. Once created, your dial-in numbers and passcodes are unique to you, permanent and available 24 hours a day, seven days a week.
Which passcode and dial-in numbers should I give out and how?
The Host passcode is for whomever will be leading the call, while the Participant passcode is for all others. We suggest you send the Participant passcode and dial-in numbers via email for ease of distribution.
If the HOST needs to hang up before the call is over, can the call still continue?
Yes. The Host can press *#9 for the Conference Continuation feature, which enables the conference to continue even after the Host disconnects. Only the Participant features are enabled during Conference Continuation, and the conference ends when the last Participant disconnects from the conference.
Why is the conference silent?
As the Host, it will be silent until your first participant joins. There will be a tone to notify you when each participant joins the call.
Is there a way to start the call before the HOST joins?
The Host must be on the conference call to start the meeting.
What if my passcode is not working?
First, we suggest you retry the dial-in phone number and passcode. If the passcode still doesn't work, then please call Technical Support for expert assistance in getting you connected. The Technical Support telephone number is printed on the back of your ReadyConnect card.
How do I use the features of ReadyConnect?
To use ReadyConnect features, press ** for the Options Menu (note: all options, except for Self-Mute and Operator Assistance are only available to the Host). To select a feature from the Options Menu, wait until the message is complete and then select the feature, or press ** again to stop the message and select the feature.
How do I access my recording?
You can access your recording by dialing the replay number on your ReadyConnect Account Confirmation Form. Please note that you must have your Confirmation Number and Participant passcode to access a recorded call. Both you Confirmation Number and Participant passcode are printed on the front of your ReadyConnect card.
How long is my recording available?
The recording feature allows you to archive one conference, which is available for a week and then automatically erased from the system.
I lost my ReadyConnect card. What do I need to do?
Contact the Reservations Department. Once we receive your account information, we will issue a new card to ensure that you are not charged on the old calling card.
Can I show slides during a ReadyConnect conference?
Yes! ReadyConnect Web Meeting enables you to show slide presentations, collaborate on a variety of documents, share applications, and much more.